Shipping & Returns

SHIPPING POLICY

Thank you for visiting and shopping at Killjoy Drinks. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you for some reason if there are any delays.

Shipment Locations
Killjoy Drinks Pty Ltd does not ship internationally at this time. We ship domestic only - anywhere in Australia.

Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Delivery Estimates

We use Australia Post for our all our shipments. 

Shipping Options

We offer both standard parcel post and express post options at checkout. 

NOTE: Currently Australia Post are experiencing high volumes of orders and therefore there may be unforeseen delays to the delivery estimates listed below. 

Standard Parcel Post - (Flat rate $10)

If you are based in a capital city your delivery will generally take between 2 to 5 business days.

Rural deliveries + Northern Territory: As you know these can sometimes take a little longer depending on your location. This can be anywhere between 5 to 10 days. 

Express shipping - (Flat rate $15)

Currently Australia post express next day delivery is experiencing delays. They are still working on delivery next day delivery however it is likely to take a little longer - potentially 2-3 business days.

Rural deliveries & Northern Territory: As you know these can sometimes take a little longer depending on your location. 

This is still the best option for quick delivery of your order. 

If you need any assistance in tracking your order please contact us and we will do out best to assist you. 

Please note:

  • Business day means Monday to Friday, except holidays.
  • Orders are not shipped or delivered on weekends or holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • We will not be responsible for wrong shipping address if you provide incorrect information.

Extreme weather

Given the delicate nature of our products, we also try and avoid shipping in exceptionally hot weather. If we foresee any delays to your order, we will contact you immediately.

Tracking Options

Killjoy Drinks aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic Only
All orders delivered within Australia automatically have tracking.

Damages
If there is any damage to the packaging on delivery, contact us immediately at hello@killjoydrinks.com.

Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Killjoy Drinks politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@killjoydrinks.com to report missing or lost packages as we'll do out best to assist.

Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page, www.killjoydrinks.com/faq, or contact us at hello@killjoydrinks.com.

RETURNS

We always want you to be happy with your purchase so if you believe there to be an issue with a product that you have purchased please replace the lid (if possible) and contact us at hello@killjoydrinks.com. Depending on the issue we will happily assist you with a refund or replacement.

We are a small business and therefore we can't provide returns for a simple change of mind unfortunately. 

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